User
Experience
Support

Active Replica is available to answer your questions, should you not find what you're looking for

COMMON ISSUES

Microphone

Are you muted?

Click the Microphone icon in the control panel or press the "M" key to mute/unmute yourself.

Enable microphone access in your browser

1. Click the Microphone icon in  the address bar of your browser (in Google Chrome click the Padlock icon and then the Microphone icon in the popup window).
2. Enable microphone access.

Refresh the page

Refreshing the page may resolve intermittent audio problems. When the page reloads, check your settings in the Microphone Setup popup window:
1. Follow the prompts to Grant Microphone Permissions.
2. Make sure the “Mute My Microphone” toggle button is unmuted.
3. Make sure the correct  microphone is selected from      the drop-down menu.
4. When your microphone is    working the Microphone icon    will show a level when you    speak (a blue indicator line    rising and falling).

Switch Browsers

Switching to a different browser may resolve your audio issues. Active Replica is optimized for Chrome, Safari and Firefox (in that order of preference).

Connect or Disconnect Headphones

Connecting or disconnecting your headphones may resolve issues associated with granting mic permissions to a microphone that is not used.

Connection Issues

Close any windows or apps you are not using

Active Replica rooms may contain complex 3D models or objects that can increase load time. Close unused windows and apps to free up memory.

Refresh the page

"Q" & "E" keys or left click and drag your mouse left or right.

Switch Browsers

Try loading the room on another browser. Active Replica is optimized for Chrome, Safari and Firefox (typically in that order of preference).

Join from a different device

Often a newer mobile device, tablet or computer will work better than an older device.

Performance

Close any windows or apps you are not using

Active Replica rooms may contain complex 3D models or objects that can increase load time. Close unused windows and apps to free up memory.

Refresh the page

Refreshing the page may result in faster loading time.

Enable hardware acceleration

Confirm that hardware acceleration is enabled in your browser. Click here for details and instructions.

Switch Browsers

Try loading the room on another browser. Active Replica is optimized for Chrome, Safari and Firefox (typically in that order of preference).

Join from a different device

Often a newer mobile device, tablet or computer will work better than an older device.

EXPERIENCE ADDONS

Advanced Features

Flying (special permission required)

Use the "G" key to enable/disable flying.When enabled you will fly in the direction you move. Look up or down to fly up/down. Disabling flight will cause you to land. If you get lost or stuck, refresh the page to re-spawn in the lobby.

Adjust volume of other people or objects

Place cursor on an avatar or object and hold "Space Bar" to adjust volume or view other object options.

Use Emojis

Click the React button in the control panel and choose an emoji from the popup window.

Custom Avatars

Create custom avatar

1. Click here and go through the avatar creation process.
2. When complete click the "Next" button in the top right corner.
3. Copy your avatar’s URL link to your clipboard or a text document.

Importing your custom avatar from login

1. Open your room's URL and click "Join Room".
2. In the "Avatar Setup" popup window, click "Change Avatar".
3. Click on "Avatar GLB URL" in upper right corner.
4. Paste your avatar’s URL link in the custom avatar URL popup window and click the "Apply" button.
5. Click "Accept" in the avatar settings window.

Importing your custom avatar after login

1. Click the "More" icon in the control panel.
2. Select "Change Name and Avatar" from the popup menu.
3. Click on "Change Avatar" in the Avatar Settings window.
4. Click "Avatar GLB URL" in upper right corner.
5. Paste your avatar’s URL link in the custom avatar URL popup window and click the "Apply" button.
6. Click "Accept" in the avatar settings window.